Paid for delivery to a downstairs room. Delivery refused to take it to the room. Over a week for Verkkokauppa to respond to a customer service request, just to tell me I didn't pay for them to deliver it to any room. " Tuomme lähetyksen sisälle haluamaasi paikkaan" is what I paid for. I have a bad back and so I went out of my way to pay extra to have them deliver a heavy appliance to a room I was unable to safely do myself. I could have gotten the same item from the local Power in my region for cheaper, but they didn't have an option to " Tuomme lähetyksen sisälle haluamaasi paikkaan" and only offered doorstep delivery. So I paid extra to Verkkokauppa. Only for them not to uphold their end.